baby gift delivery terms and conditions

Australia-wide next Business Day delivery is included in the cost of your baby gift. For orders placed before 2.30pm on a business day, we offer next business day delivery to the following locations:

Sydney, Canberra, Newcastle, Central Coast, Albury, Melbourne, Geelong, Wodonga, Bendigo, Adelaide, Perth, Brisbane, Gold Coast, Townsville, Mt Isa, Toowoomba, Rockhampton, Bundaberg, Hobart, Launceston.
FOR ORDERS TO ALL OTHER DESTINATIONS, DELIVERY TIME WILL BE 1-3 DAYS

Please refer to the delivery information in pink at the  top of the screen, as it relates to all orders placed over a weekend and on/over public holidays.

Upon placing your order, and once your gift has been sent out, you will be provided with a consignment number so that you can track exactly when and where your gift is delivered, in real time.

Our couriers do not deliver to post office boxes, and hence babycupcakes does not accept orders addressed to a PO box.

baby gift deliveries to hospitals

Please note that when a delivery is ordered to a non-domestic address such as a business or hospital, deliveries must be made to a central delivery point such as a reception or mail room. We make it part of the terms and conditions for the service we provide, that we consider our part of the delivery process has been completed once your gift has been delivered to and signed for by a member of staff at the central delivery point

authoritity to leave your baby gift

If you have given us authority to leave your gift, the parcel will be left on the delivery premises without our couriers obtaining a  proof of delivery signature. We do not accept liability for the theft of gifts left unattended, pursuant to your instructions. If there is nobody home at the delivery address and you have not given us authority to leave the parcel, a calling card will be left with details for collection on it.

re-direction of gift parcels

Once a gift has left our office, and been delivered in accordance with your instructions, and as per our delivery time frames, we accept no responsibility for the recollection of the baby gift and re-directing it to an alternate address. We will happily assist you to have the parcel re-directed, however redirections can take up to 3 business days and will incur an additional delivery fee that will be passed on to you.


PLEASE NOTE THAT WHILST EVERY EFFORT IS MADE TO MEET THE DELIVERY TIMES QUOTED ABOVE, WE DO NOT PROVIDE ABSOLUTE GUARANTEES. THIS IS BECAUSE BABYCUPCAKES USES REPUTABLE COURIERS, AND WHILST THEIR PROMPT AND EFFICIENT SERVICE IS USUALLY SECOND TO NONE, OCCASIONALLY DUE TO UNFORESEEN CIRCUMSTANCES, DELAYS MAY OCCUR. WE CAN GUARANTEE THAT YOUR ORDER WILL LEAVE THE BABYCUPCAKES OFFICE ON TIME, BUT AFTER THAT.. WE TOO ARE IN THE COURIERS HANDS!