FREQUENTLY ASKED QUESTIONS

What size is the clothing in the baby gifts?
It often takes some gift recipients a while to "unravel" their gift, so we use clothing generously sized at 000  to fit a baby 3 months of age. Our socks are designed to fit 0-6 month old babies.

Are the garments in the baby bouquets cotton?
Our clothing is 100% cotton and made exclusively for us. Our socks are 99% cotton, 1% spandex.

When will my baby gift be delivered?
Delivery times of our baby gift bouquets and nappy cakes vary, depending on the location. Click here for the delivery information page outlining the anticipated timeframes for delivery.

What happens if nobody is at home at the time of delivery?
You will be asked at the checkout whether you give authority to leave the gift. If you do, our courier will leave the gift at the delivery premises without obtaining a "proof of delivery" signature. Babycupcakes does not accept
responsibility for the theft of gifts left unattended where you have given us authority to leave. If you do not give us authority to leave the gift, a calling card will be left with alternative delivery arrangements on it.

Do you deliver baby bouquets and nappy cakes to hospitals?
Yes, we do. However please bear in mind that modern mothers can often have a very brief stay in hospital after the delivery of the baby. Please read our delivery timeframes to ensure that the recipient will be still in hospital on the anticipated date of delivery. Please also provide us with the mother's name (not the baby's!) and a room number where possible. Many hospitals do not allow couriers onto the wards, and therefore your gift will be delivered to the central delivery point identified by the particular hospital (ie reception, nurses station, delivery dock etc.)

The recipient has already left the hospital, what can I do?
If the gift is still in transit, we will be able to contact the courier, intercept delivery and arrange for a re-direction of the parcel. This will incur an additional delivery fee that will be passed on to you, and re-directions can take  up to three business days.

If the gift has already been delivered to the Central Delivery Point at the Hospital, and signed for by a member of staff there, we regret that the matter is out of our control. We are no longer in possession of the gift, and you will need to contact the hospital directly to arrange for it to be forwarded to the recipient.

What is your substitution policy?
Due to unforeseen circumstances, there may be occasions where a particular product  or coloured item  is not available from our suppliers. In these cases, Babycupcakes reserves the right to make substitutions of products with equal or greater value. Photos depicted are a guideline only.  Please note that designs and colours may vary depending on the season and will often look different on different computers.

Can I change my order?
Please phone us on 1300 85 1309 to make any alterations to your order. Please quote the Order Number and your surname to ensure we alter the correct order. If it is outside our business hours please leave a message and/or email us at info@babycupcakes.com . As we have a very efficient dispatch service, gifts can sometimes be dispatched within half an hour of placing the order. Whilst we will make every effort to change your order, our ability to do so will depend on how quickly the gift was dispatched and whether we can intercept the delivery.

Are the baby gifts and nappy cakes made in Australia?
Our garments themselves are manufactured offshore, but the gifts arrangements themselves are assembled (with love!) in Australia. Our gift stylists are second to none!

Can I buy babycupcakes in a store?
The retail products you see on this website are only available online. That having been said, we have a separate wholesale range of baby gift products that we supply to over 400 stores around Australia. Please contact us with your location so that we can refer you to your nearest stockist.

Can I custom order/change a  baby gift ingredients?
Yes, of course! We are very flexible and do not have an additional labour charge creating custom orders. We only charge you for any additional components you wish to add to a gift (ie. more socks!) Please phone our retail staff on 1300 85 1309 to discuss any special colour combinations or additional requirements you may have. Our friendly staff will let you know whether it can be done, and how much it will cost!

I am not happy with my gift - what is your returns policy?
Please click here to see our Returns/Refund policy



Have we answered your question?
If not, please email us by clicking here.